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Top Reasons for Website Bounce Rates (and how to avoid them)

by Ben Johnson 6 years

How to avoid a high website bounce rate.

The longer a visitor stays on your website, the more likely they are to contact you or buy from you.  Turning a visitor into a customer is the goal of most websites.  So how can you keep your visitors on your website longer?

Avoiding the design pitfalls that lead to website abandonment is one important way to keep users on your website longer and turn them into customers.

How to reduce website bounce rates:

  1. Optimize your site loading time. To keep a user on your site, they first have to actually GET to your site successfully. With each additional second it takes your site to load, more people have given up and gone on to another site. Don't lose the battle because of site loading time. Web users have very limited attention spans, so make sure your site is optimized to load quickly.  How?  Use a good hosting company and avoid websites bogged down with fancy flash, widgets, and third-party tools.    

  2. Avoid a confusing or cluttered layout. First impressions matter , so make sure your site is simple and to the point.  Avoid distractions, like pop ups or ads that might have users clicking away.  Also consider your audience.  For example, if people at work are the most likely to be visiting your site, having loud audio is a sure way to get them clicking away as quickly as possible so their cubicle neighbor doesn't know they are on your site.
  3. Communicate your value within the first 10 seconds. According to major computer human interaction research, 99% of websites have a negative aging affect.  Basically, this means that visitors are most likely to leave in the first seconds, but as time passes, they are less likely to leave.  It's rare for people to linger on Web pages, but when users do decide that a page is valuable, they may stay for a bit.  Most users with leave within the first 10 seconds. To gain several minutes of user attention, you must clearly communicate your value proposition within 10 seconds.  
  4. Include an action item. Tell your visitors what to do, and they will be more likely to continue on your site. Buttons that are well designed, stand out, and clearly indicate where they go will get your visitors to click more into your site, rather than clicking away to a new site. Action items like 'Sign Up for a Free Trial', 'Get Your Coupon', 'Start Shopping', 'Get a Free Quote', 'Buy Now' and 'Get Free Shipping', or even'Sign Up for our Newsletter' all encourage your visitors to take action. 

  5. Navigation that makes sense. Make sure your visitors can find what they are looking for immediately. Include a search bar.  Make your navigation bar visible, simple, and include the main pages of your site. Distracting but necessary items, like privacy policies and terms, are best left to the bottom navigation (footer) of your site. Use anchor text to send users to the correct part of a page so they don't have to scroll. Finding the item or information they were searching for in the first place is a priority, and if they can't immediately see how to get to the information they want, a user is likely to leave the site and look elsewhere. 

  6. Website abandonment has lasting effects. If someone leaves your site because of a bad experience like errors, poor site design, or slow loading time, they will probably never return.  And they may also tell others about their bad experience.   


    Ecommerce checkout abandonment has another set of rules to follow, so if you're selling a product, be sure your checkout process is optimized.  Here are some great ways to avoid checkout abandonment

    Need some help optimizing your site and avoiding a high website bounce rate? You're in the right place! 


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