THE DIAMOND WARRANTY TEAM HAD A GREAT BUSINESS BUT WERE LOOKING FOR A SOFTWARE PARTNER THAT SHARED THEIR PEOPLE-FIRST VISION.
THEY NEEDED A MODERN, MOBILE CORPORATE PRESENCE AND CUSTOM CLAIMS PORTAL TO BETTER SERVE THEIR CUSTOMERS.
"Both divisions of our company – Diamond Warranty and E-Auto believe in putting people first, which is why we, as an organization, get along so well with ApogeeINVENT.Our relationship started by chance when we met at an industry-related conference. There was a no-pressure and relaxed feeling sitting down with the ApogeeINVENT team (Lovelace, Frey, Goldman, Frazier, and Russell).We threw around some ideas and realized we were a match made in heaven. Their team bent over backwards to get us up and running after our previous company pulled the plug on us five weeks early after we told them we would be switching providers.Apogee’s team was there with me throughout the entire process and spent many late nights getting everything set up for us in a short amount of time. From that point on, I knew our relationship was a perfect fit and would remain for years to come.Apogee’s super human strength comes from their cutting-edge internal processes and ability to provide companies with the industry’s best technology and support. Frey’s design work is game changing and he’s always open to new ideas to make our website and back end user friendly and clean.Joe Frazier and Andrew Lovelace are in my opinion victorious Knights of the round table. They go above and beyond for us whether we have a major issue or just need a newbie question answered. Chris Jackson is one of the most heads up, hands on guys I have had the pleasure of working with. They are never more than a Skype call away and make themselves available around the clock. For example, we had an issue on Thanksgiving night with one of our sites that was fixed with a single phone call to Joe Frazier. He took the time to get the problem solved during a holiday with his family. It was the ultimate customer service move!I can’t say enough awesome things about the ApogeeINVENT team, but I can tell you this – we would not be where we are as an organization without their dedication and support.Thanks for everything ApogeeINVENT!"
Aaron Sokirka, Diamond Warranty and E-Auto Director of IT